How does a Divvy-Up work? What’s share-buying?
A Divvy-Up is basically a shared shopping cart that allows people to team up
to buy a case or partial case of wine. One person starts the Divvy-Up - the First Div – by
claiming the number of bottles they want and they receive the wine shipment when the
Divvy-Up is completed successfully. People that join - Div Team - can claim any number of
the remaining bottles. When you claim a bottle you provide your payment info. When all the
bottles are claimed the order is placed and everyone’s credit cards are charged for the
bottles they purchased.
Does everyone in the Divvy-Up see the order and shipping info?
Yes, order info and shipment info is sent to everyone in the share buy so
you all know the status of your wine order.
Do impromptu wine tasting ever occur at Divvy-Up wine pickups?
Yes, they do. Do friendships develop? Yes. We even had a marriage develop in
a case-sharing group from one of our other brand partners. Wine and saving money – these are
pretty good social lubricants. But no, this isn’t some crazy social experiment disguised as
a wine-buying site, we just think this is a better, friendlier and way cheaper way to buy
What’s the difference between a private and public Divvy-Up?
Private Divvy-Ups are by invitation only and can only be seen by the people
that are invited by the First Div. When you have a group of friends on Divvy-Up.com a
private share is a great way to jump on an offer. Public Divvy-Ups are open to anyone. They
are posted on the community feed and can also be posted on social feeds. People can easily
search for a public Divvy-Up to join.
After I start a Divvy-Up, do I have any say?
Yes, for safety reasons, the originator of a Divvy-Up - First Div - can
delete someone from a share. Remember, when starting a public share be open and be
reasonable about accommodating people. When joining, be kind and respectful of the
conditions and location of the First Div.
How do I communicate with others in a Divvy-Up?
Communications in a Divvy-Up uses the community posting system. There is a dedicated post for each Divvy-Up that you access from the icon above the control panel with the bottles remaining tally that is found on the Product Page for each Divvy-Up. (The Divvy-Up’s Product Page is where your Join a Divvy-Up search or your private invitation takes you.) (The Wine Event Page is where your search or invitation
link takes you to see the Divvy-Up.) The comments can be seen by everyone in the Divvy-Up,
which is a great way to talk about bottle allocation. The Community’s direct messages can
also be used, which is the best way to share personal information. Direct messages are
accessible in the Community Page. Be safe with your personal info at all times.
Can other people in the Divvy-Up see my payment and personal info?
No. Your payment and personal info are private and secure.
Can I edit my Divvy-Up share before it is completed?
Yes, before the order is completed you can change the number of bottles.
Adding a couple bottles is a good way to help close out a share before supplies run out. Be
considerate of others, and help get shares completed.
Can a First Div edit a Divvy-Up?
Yes, the First Div has the ability to change a Divvy-Up’s private/public
status and to delete any Div Team members from a Divvy-Up. This function is there to help
the First Div to complete the Divvy-Up if there are changes or to ensure the Divvy-Up is a
success if they spot some issues that might affect the rest of the Div Team. No Div Team
member’s personal information is ever revealed during this process.
Can I invite people to join the Divvy-Up?
Sure, each share has a link so if you have a friend that can help complete a
share, you can send them the link. Just be considerate to the First Div - consider location
and any requests they made.
What happens to the Divvy-Up if it’s not completed by the Wine Event’s
Divvy-Ups that still have bottles remaining will expire along with the Wine
Event. Credit cards will not be charged, even for people that did claim bottles. So make
sure to help the group complete the Divvy-Up!
What are some tips for setting up private Divvy-Ups?
The first thing you should do is take advantage of our referral program –
Share with a Friend. Invite your friends to join Divvy-Up. They get a discount coupon to use
on their purchases and you’ll get a discount coupon for every referral that purchases.
Second, use the notes to tell your friends why you’re excited by the offer. A quick comment
can really help putting a Divvy-Up together. Finally, follow up. Everybody is busy, so give
a little nudge. These offers expire and they sell out too. You can DM them through Divvy-Up.
What are some tips for setting up a public Divvy-Up?
Public Divvy-Ups are a fun way to connect with people who love wine - existing friends and new friends. First try to put your location in your Divvy-Up’s name. For example. “Joey’s Awesome San Francisco Divvy-Up”. And also in your group note so that it’s easy for people to spot in the discussion. Second, get your Divvy-Up out there. It’s published in the discussion, but consider emailing friends and posting to your social feed. Third, use your group note to tell people why you’re excited about the wine and provide helpful information like how you can make pick-up easier or if you’ll deliver. When you get questions in the group discussion be responsive and respectful. That one’s a duh…
What if I’m a little nervous about sharing?
It's important that people choose the Divvy-Up that's right for them. If you're new to sharing, maybe you might want to specify some things that will make you feel more comfortable about sharing in your note. Don't publicly share personal information and be respectful about people's questions. You're getting to know each other. Exchange wine in public and use other common sense precautions. You use Lyft Shared or Uber Pool right? You know how to do this.
What are some tips for joining a Divvy-Up?
You can search for shares based on location and number of bottles available.
Read through the notes the First Div provides and be respectful. Make sure you agree about
how bottles will be distributed - where and when. Use the DM to share any personal
information like addresses. Claim the bottles you want, but be open to changes. Remember you
want to pull the Divvy-Up together. There’s nothing worse than missing a deal because you’re
a couple bottles short. Invite your friends to join to complete the share.
What if my Divvy-Up has issues?
The First Div can make changes to the Divvy-Up including removing people from the Divvy-Up if there are any issues Doing
a Divvy-Up, like anything involving sharing, requires some trust. But if you feel that the
experience didn’t or isn’t going well please let us know through the Orders Inquiries on the
Account Page or at firstname.lastname@example.org
. We want to help
ensure that things go smoothly for everyone, and we’ll go the distance to make it right.
What happens if the person coming to get their wine is under 21?
We require that every purchaser of wine be over the age of 21 and we ask for
date of birth which is communicated to the winery. While this seems like a pretty
complicated way for kids to get a couple bottles of wine, we absolutely will not support
that activity. If you think that the person coming to get the wine is under legal age, ask
for their ID. And don’t give them the wine if they are not of legal age. Tell them to
contact us through Order Inquiries on the Account Pages and we’ll handle the issue.
I’m getting some folks messing with my Divvy-Up, what can I do?
As a First Div, you have some ability to edit your Divvy-Up and remove any folks that might be causing issues. In our experience, wine lovers are a good bunch. But we will not hesitate to remove anyone from the community that shows hateful, disrespectful, abusive or dishonest behavior. Out. End of story. Done. Let us know at email@example.com
if there are any issues and we'll help in any way we can. Here are the Terms of Service
that outline our policies.